Contact Community Services

You can now call 1-844-640-6446 during and outside normal business hours to receive a current benefit summary and to check the status of your case. You can also sign up for text message notifications regarding your benefits. 

Submit Documents

In-Person: Present to first floor Receptionist for scanning in our lobby at 239 W Main St. Lancaster

Fax: (740) 689-4848

Mail: 239 W Main St, Lancaster, Ohio 43130


Call Us

Main telephone line: (740) 652-7889

TTY Telephone line: (740) 652-7632

Report Fraud: (740) 652-7616

Get Help

24-Hour Ohio Direction Card Help Line: 1-866-386-3071 

Did you miss your redetermination interview for SNAP (food assistance) or OWF (cash assistance)? 
Call the Fairfield County Job & Family Services Redetermination Line at 740-652-7885 to conduct an interview any time between the hours of 10am and 3 pm.