COVID-19 and Temporary Office Closure Details

The Agency is Closed to the Public Until April 8, 2020. Services are still available and accessible without requiring a visit inside the agency

Documents for all programs can be placed in the agency drop box which is located off the Main Street entrance. Please do not leave cash or checks in this box.

Unemployment:

Ohio has two ways to file for unemployment benefits.

The fastest and easiest way is to file online at unemployment.ohio.gov. You can file 24 hours a day, 7 days a week. You can also file for unemployment benefits by phone:
7 a.m. to 7 p.m. weekdays
from 9 a.m. to 5 p.m. on Saturdays
and from 9 a.m. to 1 p.m. on Sundays

1-877-644-6562 (OHIO-JOB)
 
PUA Call Center Hours:  1-833-604-0774 
(Pandemic Unemployment Assistance)

Child Support:

Contact us page. The contact us page allows you to access the direct phone lines and email addresses for case managers as well as the link to the state web portal. The web portal provides online access to report changes and view/print case and payment information.

Child Support payments can be made in person at the County’s Drive Thru Payment Center located at 135 West Chestnut Street, Lancaster.

Child Support Waiver:

Resulting from the Covid-19 pandemic, Ohio House Bill 197 was signed into law and serves to toll (suspend or freeze) child support administrative objection periods.  This tolling period is effective until July 31, 2020, or sooner in the event the emergency period is formally lifted.  As a result, the CSEA now requires a voluntary and signed Waiver from both parties to a case in order to remove the tolling limitation and adopt and finalize administrative actions.  Click here for more information and to access the Waiver. 

 

Public Assistance Programs:

You can call 1-844-640-6446 to apply, renew, or make changes for cash, food, or medical assistance. Find help with navigating the prompts here.

www.benefits.ohio.gov - This site allows you to apply, renew, or make changes for cash, food, or medical assistance.

You can drop off documents to the drop box located off of the Main Street entrance (please do not leave cash or checks in this box) or email them to case23@jfs.ohio.gov.

PRC - Emergency Assistance:

No longer accepting PRC COVID-19 applications for assistance due to exceeded available funding.

 

Child Care

As child care in Ohio reopens, we want to ensure our records for your publicly funded child care case remain current. 

Please contact us to update your child care provider(s) or report any other changes to your case. 

Any changes in your qualifying activity (work, school, etc.) will not negatively impact your publicly funded child care case now through July 31, 2020.

Please call us at 740-652-7889 or email us at childcare23@jfs.ohio.gov


Child care providers are permitted to reopen on May 31, 2020 for more information for families please visit  http://jfs.ohio.gov/cdc/CoronavirusAndChildcareForFamilies/ 

For more information for providers please visit http://jfs.ohio.gov/cdc/CoronavirusAndChildcare/

 

Workforce and OhioMeansJobs Services:

The OhioMeansJobs (OMJ) Center is now open on a limited basis for customers who are actively seeking employment or need to file unemployment AND do not have access to a telephone and/or internet at home.
For customers meeting that criteria, the OMJ Center is open M-F from 8:00am – 4:00pm.

You can utilize www.ohiomeansjobs.com.

You can also reach any member of the Workforce team from this linked page.

Protective Services:

Protective Services staff will remain accessible during normal business hours, Monday through Friday 8 a.m.-4 p.m., and continue to provide emergent on-call coverage 24 hours a day, seven days a week. We are evaluating the ability to safely provide parenting time and other contact services to assure the safety of staff and customers at all times.